Support Center

Frequently Asked
Questions

Everything you need to know about our services, pricing, and delivery.

General

What hardware and software do I need?
All you need is a modern web browser (Chrome, Firefox, Safari, Edge). Our site is hosted on fast, dedicated servers, so you don't have to install any software!
What is the difference between masking and clipping paths?
Clipping paths are vector-based and hand-drawn using the Photoshop Pen Tool. They are ideal for hard edges and are recognized in InDesign/QuarkXPress.

Masking/Alpha Channels are pixel-based. The main advantage is retaining fine details like hair or fur, making them the best solution for models or animals.
How do I delete the background in a clipping path job?
Open your image in Photoshop and click on the 'Paths' palette. Select the path layer (usually named 'Path 1'). Press Ctrl + Click (or Command + Click) on the path thumbnail to make a selection. Then press Ctrl + Shift + I to inverse the selection, and finally press Delete.
How do I know what is simple, medium, complex or super complex?
We provide examples on our pricing page to help you guide your rating. If you rate incorrectly, don't worry—your job won't be held up. We will notify you of any discrepancies while maintaining your place in the queue.

File Transfer

What file types can I upload?
We accept almost all image formats including JPG, PNG, TIFF, PSD, EPS, BMP, GIF, and RAW files. You may also upload .ZIP or .RAR archives.
How do I upload bulk files (100+)?
For large volumes, you can use our free FTP account feature. Register on the website and click "Request FTP Account" in your dashboard to get credentials for bulk uploading.
Are there other ways to send images?
Yes, you can send files via Dropbox, WeTransfer, or Hightail if you prefer external links.

Credits & Billing

Do my credits expire?
Purchased credits have no expiry date. However, free trial credits are valid for 30 days from registration.
Can I get a refund?
If you are unhappy with the quality, we will re-process the job until you are satisfied at no extra cost. If you are still unsatisfied, we will issue a complete refund. Unused credit bundles are generally non-refundable once purchased.

Delivery & SLA

What are your delivery times?
Standard delivery is 24 hours. For Clipping Paths, you can select times ranging from 2 hours (Express) up to 192 hours for budget pricing.
In what format will I receive my images?
We return images in the format you request (JPEG, PNG, TIFF, PSD, etc.). If you choose "Clipping Path Only", we usually return the file in the same format you supplied, but with the path embedded.
Why do my images look the same as I submitted?
If you ordered "Clipping Path Only", the background isn't deleted; the path is embedded. Open the image in Photoshop and check the Paths palette to see the hand-drawn path.

Security

Are my images secure?
Yes. Your files are stored on state-of-the-art servers with SSL encryption, protected by advanced firewalls.
Do you keep my images forever?
No. We retain images for 14 days after job completion for your convenience, after which they are automatically deleted from our servers.
Will you use my images commercially?
Never. ClipThePic does not use, sell, or transfer your images. We simply edit them and return them to you.

Still have questions?

Our support team is available 24/7 to help you with any specific queries.