Frequently Asked
Questions

All you need is a modern web browser (Chrome, Firefox, Safari, Edge). Our site is hosted on fast, dedicated servers, so you don't have to install any software!

Clipping paths are vector-based and hand-drawn using the Photoshop Pen Tool. They are ideal for hard edges and are recognized in InDesign/QuarkXPress.

Masking/Alpha Channels are pixel-based. The main advantage is retaining fine details like hair or fur, making them the best solution for models or animals.

Open your image in Photoshop and click on the 'Paths' palette. Select the path layer (usually named 'Path 1'). Press Ctrl + Click (or Command + Click) on the path thumbnail to make a selection. Then press Ctrl + Shift + I to inverse the selection, and finally press Delete.

We provide examples on our pricing page to help you guide your rating. If you rate incorrectly, don't worry—your job won't be held up. We will notify you of any discrepancies while maintaining your place in the queue.

We accept almost all image formats including JPG, PNG, TIFF, PSD, EPS, BMP, GIF, and RAW files. You may also upload .ZIP or .RAR archives.

For large volumes, you can use our free FTP account feature. Register on the website and click "Request FTP Account" in your dashboard to get credentials for bulk uploading.

Yes, you can send files via Dropbox, WeTransfer, or Hightail if you prefer external links.

Purchased credits have no expiry date. However, free trial credits are valid for 30 days from registration.

If you are unhappy with the quality, we will re-process the job until you are satisfied at no extra cost. If you are still unsatisfied, we will issue a complete refund. Unused credit bundles are generally non-refundable once purchased.

Standard delivery is 24 hours. For Clipping Paths, you can select times ranging from 2 hours (Express) up to 192 hours for budget pricing.

We return images in the format you request (JPEG, PNG, TIFF, PSD, etc.). If you choose "Clipping Path Only", we usually return the file in the same format you supplied, but with the path embedded.

If you ordered "Clipping Path Only", the background isn't deleted; the path is embedded. Open the image in Photoshop and check the Paths palette to see the hand-drawn path.

Yes. Your files are stored on state-of-the-art servers with SSL encryption, protected by advanced firewalls.

No. We retain images for 14 days after job completion for your convenience, after which they are automatically deleted from our servers.

Never. ClipThePic does not use, sell, or transfer your images. We simply edit them and return them to you.